Treetops Early Childcare Centres – FAQ
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š°ļø What are your operating hours?
Our Botany Town Centre and Botany Junction early childare centres are open Mondays to Fridays 7:30 ā 18:00
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Our Pukekohe early childcare centre is open Mondays to Fridays 7:00 ā 18:00
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We are only closed on public holidays.
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š§ø Do you offer half-day and full-day care?
Yes, we offer half-day (6 hours) and full-day (more than 6 hours) options. The minimum enrolment per week is 6 hours and 3 days.Ā
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šø Do you offer discount on fees?Ā
Yes. We offer the following discount:
- 10% Sibling discount
- 50% Holiday discount once your child is enrolled for longer than 3 months.
- Referral a friend discount for parents.
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š What do I need to enrol my child?Ā
- Enrolment Form
- Terms of Trade
- Copy of your childās immunisation record
- Copy of your childās identification document (just to be sighted)
- Get to Know Me Form
- One Weekās Fees In Advance
- Enrolment Fee
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Download our information and enrolment pack here.
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š° What are your fees, and do you offer any subsidies?Ā
For our Botany fee schedule, please click here.
For our Pukekohe fee schedule, please click here.Ā
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š§® Do you offer 20 ECE hours?
Yes. As soon as your child turns 3 years old, they will automatically receive 20 hours funding from the government. This is already reflected in our fee structure.
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If youād like to apply for further financial support, you are welcome to read more about the WINZ subsidy and Family Boost by clicking on the link below:
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š©ŗ What are your health and safety policies?
We take your childās health and safety seriously, we have over 10 policies under this category alone. Please click here to view our health and safety policies.
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š What are your immunisation requirements?
We encourage parents to provide a copy of their childās immunisation records during enrolment. Without it, we will automatically mark your child as ānot immunisedā, this allows us to identify immunised children during an outbreak. View our immunisation policy here.
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š¤ What happens if my child is sick and canāt attend?
In the unfortunate case that your child is sick or absent from daycare, fees are still payable in full. However, after your child has been enrolled for three months, you will be eligible for 15 days of holiday discount at 50% off. You may request to use these discounted days to reduce the financial impact.
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š What if my child falls ill or has an accident at the centre?
We document all accidents and symptoms of illness at Treetops. We will inform you immediately of any serious injuries or signs of illness, and the teacher will advise on the next steps based on the situation and applicable policies.
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š©¹ Does the centre supply first aid?
Yes. All our rooms are fully supplied with first an aid kit. Our first aid kits consist of Arnica, Plasters, Saline, Calendula cream plus the standard first aid kit requirements according to the Ministry of Education.
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š What is your educational approach?Ā
At Treetops, we follow the New Zealand Early Childhood Curriculum, Te WhÄriki, which focuses on empowering children to learn and grow through play. Our approach is child-led and holistic, supporting each childās unique strengths, interests, and cultural identity. We create a nurturing and stimulating environment where tamariki feel safe, valued, and encouraged to explore the world around them. We are also inspired byĀ Reggio EmiliaĀ educational philosophy and theĀ Pikler philosophy.Ā Our Philosophy Tree clearly depict these principles.
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š How do you support school readiness?
We prepare tamariki for school by building strong foundations in social, emotional, and cognitive development. Our Kaiako encourage independence, problem-solving, communication, and self-regulation - essential skills for a smooth transition to primary school. We also foster early literacy and numeracy through fun, age-appropriate activities, and our routines help children become confident, capable learners ready for the next step in their education journey.
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šØ What types of learning experiences and activities do you provide?
At Treetops, every day is full of engaging, hands-on learning! Our programmes include creative arts, music and movement, science experiments, gardening, storytelling, water and sand play, outdoor adventures, and cultural celebrations. We offer both structured and free-play opportunities that encourage curiosity, creativity, and collaboration - helping children discover and grow at their own pace.
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š½ļø What kind of food will my child be eating?Ā
Our Kai Creators work hard to prepare healthy balanced meals inspired by Healthy Hearts guidelines. We are a nut free centre and steer away from sugar. Our menus are available on our website. Please click here to view our menus.
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š„¦ Do you cater to allergies and special dietary needs?
Yes, we do! Our Kai Creators will always go the extra mile to cater to your childās dietary needs. Upon enrolment, our team will discuss any dietary needs with you to ensure that we have a clear understanding of your childās dietary needs and how we can cater to them. An example of our seasonal menus are available on our website. View our menus here.
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š§āš¤āš§ How do you communicate with whÄnau/parents?
We prioritise communication and transparency. At our Botany centres, we connect with parents through the EDUCA platform, while at our Pukekohe centre, we utilise the HOME platform. These platforms serve as comprehensive communication tools, providing access to all your child's learning stories, updates, and more. Parents can always reach us by contacting us directly on our telephone or via email. Additionally, we use Facebook to share weekly updates regarding our tamariki's activities.
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š Do you provide daily updates on my childās progress?
Our Kaiako always try to be available for a quick catch up at drop off or pick up if needed. If it is something urgent, our centre managers are also available to catch up with you.
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š¤ How will you help my child settle in?
Depending on your childās age, we recommend that they have short transition visits before they officially start. During the 30ā40-minute transition visit(s), teachers will spend time with you and your child to establish a familiarity, reinsurance of a safe environment and bond. Once youāve enrolled, we will discuss and schedule the appropriate time and amount of transition visits, suitable for you as parents. We encourage our parents to take the time to ask questions and get to know our teachers as well.
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š How can I make goodbyes easier for my child?
This topic is always sensitive and challenging, as we understand how difficult it can be for new parents to part from their child during the first few days. We empathise with you and are here to support you. We advise that, although it may seem sudden, but itāll be best if you enter the room, place your child's bag in their locker, offer a cuddle, say 'goodbye, I love you, and I'll be back to pick you up soon', and then exit the room. You are welcome to stop by the office for moral support, we understand.
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Our teachers will share photos or updates for the first couple of days. Prolonging your stay in the room during drop-off can make the separation more difficult for both you and your child. The sooner they are engaged with other children and activities, the quicker they will settle in and feel comfortable.
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š What does my child need to bring each day?
We recommend packing the following, where applicable:
- Formula milk (if applicable)
- Nappies (if applicable)
- 2-3 pairs of spare clothes
- Something warm for those unexpected chilly days.
- Water Bottle (to stay at centre)
- Raincoat
- Sun Hat
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Treetops supplies the following:
Sunscreen: Auscreenās SPF 50+ Ultra Protect
Nappy Cream/Moisturiser provided: Zinc & Castor Oil Ointment
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We provide sunscreen and nappy cream/moisturiser, but you are welcome to send your own if you prefer.
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Download our 'Pack A Bag ' checklist here.
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š½ Can you assist with toilet training?
Yes, we assist with toilet training. Our dedicated teachers work with our parents to help establish a consistent pattern at daycare and at home, one your child shows an interest in using the toilet.
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š“ What are your sleep routines for young children?
For under two-year-olds, our Kaiako follow the same pattern at home, where possible. Our Nest Kaiako will discuss this with you during transition visits and stay in communication with you regarding sleep routines as they see your childās needs changes. Please read more on our sleep policy when you click here.
Visit Any Of Our Treetops Early Learning Childcare Centres in Auckland Today
Give your child the best start in life with Treetops early learning childcare centre.
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We invite you to visit one of our childcare centres in Botany or Pukekohe to meet our team, explore our facilities, and learn how we create a joyful learning journey for every child.
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š Find one of our childcare centres near you: Botany Town Centre | Botany Junction | Pukekohe
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