Treetops Early Childcare Centres – FAQ
What are your operating hours?
Botany Town Centre
Monday to Friday
7.30am – 6pm
Botany Junction
Monday to Friday
7.30am – 6pm
Pukekohe
Monday to Friday
7am – 6pm
Do you offer part-time or full-time care?
Yes, we offer both part-time and full-time childcare options. Our flexible enrolment options are designed to suit different family needs, whether you require care for a few days a week or full-time attendance.
Do you offer discounts on fees?
We offer 10% sibling discount.
Our team is happy to discuss current options during your centre tour or enrolment enquiry.
What do I need to enrol my child?
To enrol your child, you’ll typically need:
Your child’s birth certificate or passport
Immunisation records
Parent or caregiver identification
Our team will guide you through the full enrolment process and paperwork during your visit to make it as straightforward as possible.
What are your fees, and do you offer any subsidies?
Our fees vary depending on your child’s age and attendance schedule. We accept 20 Hours ECE for eligible children aged 3 and over, and we also support families applying for MSD childcare subsidies, where applicable.
Do you offer 20 Hours ECE?
Yes, we offer 20 Hours ECE for eligible children aged 3 years and over. This government funding helps reduce weekly childcare costs, and our team can explain how it works during your tour.
What are your health and safety policies?
We take your child’s health and safety seriously, we have over 10 policies under this category alone.
View our health and safety policies:
What are your immunisation requirements?
We encourage parents to provide a copy of their child’s immunisation records during enrolment. Without it, we will automatically mark your child as ‘not immunised’, this allows us to identify immunised children during an outbreak. View our immunisation policy here.
What happens if my child is sick and can’t attend?
In the unfortunate case that your child is sick or absent from daycare, fees are still payable in full.
What if my child falls ill or has an accident at the centre?
We document all accidents and symptoms of illness at Treetops. We will inform you immediately of any serious injuries or signs of illness, and the teacher will advise on the next steps based on the situation and applicable policies.
Does the centre supply first aid?
Yes. All our rooms are fully supplied with first an aid kit. Our first aid kits consist of Arnica, Plasters, Saline, Calendula cream plus the standard first aid kit requirements according to the Ministry of Education.
What is your educational approach?
We follow Te Whāriki, New Zealand’s Early Childhood Curriculum, which supports learning through play in a child-led, holistic way. Our nurturing environment encourages tamariki to explore, feel valued, and grow their unique strengths and cultural identity. We’re also inspired by Reggio Emilia and Pikler philosophies, reflected in our Philosophy Tree.
How do you support school readiness?
We help tamariki get school-ready by building social, emotional, and cognitive foundations. Kaiako encourage independence, problem-solving, communication, and self-regulation. Early literacy and numeracy are introduced through fun, age-appropriate activities, helping children become confident, capable learners.
What types of learning experiences do you provide?
What kind of food will my child be eating?
Our Kai Creators work hard to prepare healthy balanced meals inspired by Healthy Hearts guidelines. We are a nut free centre and steer away from sugar. Our menus are available on our website. Please click here to view them.
Do you cater to allergies and special dietary needs?
Yes, we do! Our Kai Creators will always go the extra mile to cater to your child’s dietary needs. Upon enrolment, our team will discuss any dietary needs with you to ensure that we have a clear understanding of your child’s dietary needs and how we can cater to them. An example of our seasonal menus are available on our website.
How do you communicate with whānau/parents?
We prioritise communication and transparency. At our Botany centres, we connect with parents through the EDUCA platform. This platforms serve as comprehensive communication tools, providing access to all your child’s learning stories, updates, and more. Parents can always reach us by contacting us directly on our telephone or via email. Additionally, we use Facebook to share weekly updates regarding our tamariki’s activities.
Do you provide daily updates on my child’s progress?
How will you help my child settle in?
We recommend short transition visits before your child starts. During these 30–40 minute sessions, our teachers spend time with you and your child to build trust and help them feel secure. We’ll work with you to plan visits that suit your family’s needs and welcome questions during this time.
How can I make goodbyes easier for my child?
We know goodbyes can be tough. A quick and confident farewell works best, pop their bag away, give a cuddle, say “I love you, I’ll be back soon,” then leave. Our team will offer updates to reassure you. Lingering can make the transition harder, so we’ll gently help your child settle and engage in activities.
What does my child need to bring each day?
Please pack: Formula milk (if needed) Nappies (if needed) 2–3 spare outfits Warm clothing Raincoat, sun hat, water bottle We provide SPF 50+ sunscreen and nappy cream (Zinc & Castor Oil Ointment), though you’re welcome to bring your own.
Can you assist with toilet training?
Yes! Once your child shows interest, our teachers will support toilet training in partnership with you to ensure consistency at home and centre.
What are your sleep routines for young children?
We follow your child’s home sleep routine as closely as possible. Our Nest Kaiako will discuss this with you and adapt as your child’s needs change.
Visit Any Of Our Treetops Early Learning Childcare Centres in Auckland Today
Give your child the best start in life with Treetops early learning childcare centre.
We invite you to visit one of our childcare centres in Botany or Pukekohe to meet our team, explore our facilities, and learn how we create a joyful learning journey for every child.
📍 Find one of our childcare centres near you: Botany Town Centre | Botany Junction | Pukekohe